Frequently asked questions about policies and rights
We retain your account history, deposit and withdrawal records for seven years after closure for regulatory compliance. Your personal data like name and address is kept in archived form but not active. You can request deletion of non-essential data within 30 days of closure by emailing support.
Yes. Log into Account Settings and download your statement, or email support with your account ID and date range. We provide statements for DANA, OVO, GoPay and QRIS deposits and all withdrawals at no cost, usually within one business day.
We match your withdrawal destination bank account against the details you registered. If the account is new or differs from your profile, we contact you via phone or email to confirm before sending funds. Verification takes up to 24 hours.
Contact our support team immediately with your transaction ID. We review the dispute against both your account log and the payment gateway record. For DANA, OVO, GoPay or QRIS disputes, we liaise with the provider; most resolve within 3–5 business days.
Reach out to our support team via live chat or email with your account number. For formal privacy requests, send an email marked 'Privacy Request' to our support address. We respond within two business days with next steps and documentation.
No. We never sell your personal information. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS) to process your transactions and with legal authorities where local law requires. All sharing is logged on your account.
Yes, go to Account Settings and update your profile. Changes take effect immediately. For payment methods, remove the old one and add a new DANA, OVO, GoPay or QRIS account. We verify the new details before allowing withdrawals to that destination.
